I’m Lynda Thompson.
I help organisations listen to their customers – so they can figure out what’s working, what’s not, and what to do next.
I’ve been working in research for 17 years and as an independent research consultant for five of those.
I started out in software training, then worked for many years as an in-house customer researcher in construction technical information.
After working on some brilliant freelance research and evaluation projects, I set up as a consultant. And that’s where I am now – proudly independent, but never detached.
I’ve ventured far beyond construction topics now and work with a large range of industries and clients – evaluating apprenticeships, interviewing ophthalmologists, gathering insights into why fuel poverty exists, researching plastic packaging reduction and lots more.
I currently live and work in the North East of England where I enjoy a life of curiosity, listening, thinking and learning. I run the Researchers Gathering, an event for research professionals to get together and talk shop – or not, if they prefer. And I also love to knit.
I very much enjoy working with local businesses to deliver research elements in-person, as well as working online with businesses around the world.
“You’re a great listener! We got some great insights from your research style.”
Digital Construction Client
Qualitative research – the talking to people bit – is my strength and passion. But if your project requires different skills, like finding participants or crunching data, I can put together a fantastic team to give you the breadth of insight you need.
As a consultant I’ve worked with all sorts of businesses, projects and people – from B2C brands, public sector clients, membership organisations, charities and more.
Whoever I’m working with, my mission is always the same:
to give people a voice and make sure the organisations that serve them, hear them.
Not quite sure what you need yet?
I can work out that part too. Together we can create a research brief that identifies what you need to find out.